Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Apply: https://careers.kyndryl.com/job/buenos-aires/customer-service-representative/37541/35300198112

Your Role and Responsibilities

As a passionate, talented SME, you will be an integral part of this support team that will deliver a new "white glove" experience for our end users. Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl employees. As a team of collaborative and customer focused SMEs, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.

This role requires outstanding communication, collaboration and problem-solving skills.

Required Technical and Professional Expertise

• At least 3 years Windows/Mac support Helpdesk experience.
• At least 3 years professional troubleshooting expertise.
• Customer support experience and service focus.
• Active listener with flexibility to modify approach and adapt to changing Service Desk and Customer needs.
• Feedback and Coaching skills.
• Ability to multi-task.
• Proven problem-solving skills.
• Knowledge sharing.
• High level of English or Portuguese language skills.

Preferred Technical and Professional Experience

• 3 to 5 years technical support or help desk experience supporting Windows/Mac.
• Fluid in French language is a plus to be considered.

Required Education

Bachelor's Degree

Preferred Education

Bachelor's Degree

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