Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Apply: https://careers.kyndryl.com/job/buenos-aires/service-desk-manager/37541/35300198160

Your Role and Responsibilities

In this role you will help to craft the support experience for Kyndryl employees. We are looking for a passionate, talented and creative leader to guide this team of advisors and SMEs through our journey of providing a “white glove” experience for our end users. You will lead a passionate team that quickly determines what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. In this role you will need to be comfortable in technical environments and be able to motivate your team in delivering excellent Service.

Customer Satisfaction is the key focus of your team and you will be a significant contributor to delivering IT Support that will delight our Kyndryl Users. We’re looking for you to set the positive standard from the start, to help build a new squad that is collaborative, customer focused and that is effective in solving end user problems.
This role requires outstanding communication, collaboration, organization, and problem-solving skills.

Kyndryl will not be providing sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future sponsorship.

Required Technical and Professional Expertise

• Demonstrated leadership, business operations and customer service management.
• Experience in successfully interacting with customers.
• Customer experience and service focus.
• Active listener, collaborator and team coach.
• At least 3 years of planning and organizational skills.
• At least 3 years demonstrated leadership in managing a Technical Support team.
• Ability to build, motivate and inspire a team.
• Demonstrated team motivational skills.
• Feedback and Coaching skills.
• Ability to multi-task.
• Problem solving skills.

Preferred Technical and Professional Experience

• At least 4 years demonstrated leadership in managing a Technical Support team.
• Windows/Mac/Linux experience professionally.
• Experience with Agile methodology applied in a customer service environment.

Required Education

Bachelor's Degree

Preferred Education

Bachelor's Degree

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