Estamos buscando a 3 Ingenieros de soporte de 1ra. línea Nuestro cliente es una empresa multinacional de tecnología, que brinda servicios en más de 95 ciudades en todo el mundo. Indispensable tener muy buen nivel del idioma inglés. Si además hablás portugués, mucho mejor. Tenés que contar con muy buenas habilidades de comunicación verbal y escrita.

Description

What you’ll be doing – your responsibilities

• Be the first point of contact for customers seeking technical assistance over the phone or SM tool/portal;

• Qualify and document the problems raised by customers and investigate the problem by doing your own research and by involving other teams as needed.

• Prioritize, categorize and manage several open cases at once

• Work on Trend Analysis and Problem management

• Work to SLA thresholds for incident(s), request(s) and problem(s)

• Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues.

• Establish a good working relationship with the customers and 3rd parties

• Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.

• Advise customers on how to gain additional value from their Microsoft products.

• Document your technical work and research to help your colleagues, improve the product, and improve the support experience.

• Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations

• Maintain high Quality of Service & Support

• Ensures a high-level customer satisfaction by ensuring the continuous operation of their systems

• Keep up to date with technology trends

Skills required for the role

• Bachelor’s degree in Information Technology, Computer Science, or a similar field.

• M365: Exchange Online, OneDrive, Sharepoint, Yammer, Teams and Other components.

• EMS: ATP, AADP, AIP, MCAS, MDATP

• MS Azure (IaaS & PaaS);

• Optional (advantage): SQL server; Windows 10; Exchange Server, Exchange Federation; Active Directory, AD connect, ADDS,DNS,DHCP,AD Sync & SSO,Azure AD, AD Trust, WSUS, Print Server and File Server; Windows Server & Client (OS); SCCM; Intune; Microsoft Identity Manager (MIM); Hyper-V

Avisos similares