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EY Technology: Technology has always been at the heart of what we do and deliver at EY. We need technology to keep an organization the size of ours working efficiently. We have 325,000 people in more than 140 countries, all of whom rely on secure technology to be able to do their job every single day.
Everything from the laptops we use, to the ability to work remotely on our mobile devices and connecting our people and our clients, to enabling hundreds of internal tools and external solutions delivered to our clients. Technology solutions are integrated in the client services we deliver and is key to us being more innovative as an organization.
EY Technology supports our technology needs through three business units:
Enterprise Technology provides reliable, secure and resilient technology services and solutions to support our 325,000 EY colleagues. Enterprise Technology is at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.
Client Technology seeks to drive growth opportunities and solve complex business problems for our clients through building a robust platform for business and powerful product engine that are vital to innovation at scale. Client Technology is at the forefront of integrating emerging technologies from AI to Data Analytics into every corner of what we do at EY.
Information Security takes a proactive approach to protecting EY’s brand through robust technical security controls, a clearly defined security strategy and ongoing compliance and incident management programs designed to detect and protect against increasingly sophisticated threats against the organization.
Vendor Management of Microsoft is a critical role for EY Technology to ensure that the contractual framework with Microsoft has the appropriate controls and processes in place to reduce risk, improve vendor performance, and optimize contract value and help build the strategic partnership with Microsoft to differentiate EY in the market, drive digital transformation at EY, increase collaboration and productivity, and showcase Microsoft technologies.
Your key responsibilities
In line with EY’s Next Wave strategy, EY manages key 3rd party IT services within the Global Vendor Management Organization (GVMO). GVMO scope includes vendor governance, contract management, and relationship management for high value technology and managed services delivered by Strategic IT Vendors. The key objective of the GVMO and this role is to maximize value and prevent value leakage from vendor relationships and contracts. Value leakage refers to all circumstances where EY is failing to extract the maximum strategic or commercial value from a third-party relationship or contract.
The Vendor Manager will report directly to the Microsoft Vendor Management Lead in GVMO. The position has global scope and is accountable and responsible for its assigned vendor relationships included but not limited to Microsoft.
The successful candidate works independently towards achieving outcomes (not tasks) within an established GVMO framework and under minimal guidance. The Vendor Manager will be accountable for assigned responsibilities, such as; performance management, support management, deliverables and obligations tracking, customer satisfaction surveys, vendor metrics, executive and operational reporting, global contract inquiries, invoice management, and escalation management. The Vendor Manager will also contribute to building out the GVMO vendor management function and tools throughout the enterprise.
Supporting the Microsoft Vendor Manager Lead in contract management, financial management, relationship management, performance management, issue management, vendor support management, annual contract renewals, deliverable and obligation tracking, executive and operational vendor reporting, and other governance activities
Building relationships of value with Microsoft account teams to ensure vendor is meeting expectations
Monitoring and reporting vendors’ service performance against criteria
Oversight of vendor service reviews and service improvement and innovation plans as necessary
Maintain line of sight to vendor by delivering consistent vendor scorecard and reporting to key stakeholders
Acting as a subject matter expert, the Vendor Manager will be responsible for proactively leading the completion of multiple complex activities and guiding EY Technology and Microsoft in the use of appropriate procedures, techniques, and tools to meet organizational goals and objectives.
The candidate will interface with EY Technology Key Leaders and Service Owners, Procurement, Legal, Microsoft and other personnel to develop and maintain the relationships needed to apply EY Technology’s operational and strategic partnership goals in accordance with the GVMO framework.
Skills and attributes for success
Excellent managing vendor service level and support agreements
Strong methodical, detailed, and quality approach
Strong leadership attributes
Excellent reliability and accountability
Excellent business and IT industry awareness
Excellent analytical skills
To qualify for the role you must have
Bachelor’s degree or equivalent work experience
Extensive relevant experience with Microsoft licensing and services contracts and other relevant enterprise software and services vendors
Excellent written and verbal communication skills
Experience in vendor management of software or cloud services agreements
Experience working in a multicultural global environment
Ideally, you’ll also have
Incumbent will have significant autonomy within the role; the degree of decision making will be aligned with the Lead Vendor Manager. Will also need to balance competing priorities from the stakeholders.
What we look for
We are looking for passionate, driven, and hard-working individuals who have proven expertise in vendor relationship, performance management, and contract management.